At the time of scheduling, we will require a credit card to be held “on file” through an offsite, encrypted payment gateway for all customers. (Your information is not stored by us, and is transferred over an encrypted connection to a certified payment processing server.)
This card will only be charged for the following reasons:
- Service Fee/Emergency Service Fee not collected from you prior to completion of work/appointment.
- No show or late cancellation charges.
- Outstanding balance at the completion of work and you are not present to provide another form of payment.
- Account with terms- Outstanding balance not paid within the 5-day window.
This is an advantage since it makes check out easier, faster, more efficient and it helps avoid late fees and fiancé charges.
If you have questions or concerns about your card on file, please give us a call.
Cancellation Policy
There may be times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you are preventing another customer from getting much needed services. On the other hand, the situation may arise where another customer fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” schedule.
We kindly ask that you give us at least 24 hours advance notice for a cancellation or rescheduling.
Delayed Customers– We understand that delays can happen. However, we must try to keep the other customers and plumbers on time. If our Technician shows up within your scheduled time window, but you are not available or cannot meet the Technician within a 30-minute window, we will have to reschedule your appointment and you will be charged our Service fee to your card on file.
No Show Policy- Due to the block of time needed for service, if our Technician shows up to your appointment and you give a last minute cancellation, reschedule or are unable to be contacted, you will be charged our Service Fee to the card on file.
Account Balances- We require that customers pay their account balances to prior to receiving further services from us. Accounts with terms, must pay past due balances prior to receiving further services.